Privacy Policy

Milla Residential Marketing Pty Ltd t/as Teague Real Estate 

ABN: 90 610 997 889

 

Overview

We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in connection with our real estate services, including property sales, property management, leasing, inspections, auctions, and related activities.

What personal information we collect

We collect personal information reasonably necessary for our business activities, including:

General personal information • Name • Contact details (phone, email, address) • Enquiry details, preferences, and interaction history

Property-related information • Tenancy applications and rental history • Employment and income details • Rental payment history • Bank account details • Property ownership and transaction details • Vendor and purchaser information

Commercial leasing information (where applicable) • Financial statements • Credit checks and credit-related information • Business identity and trading history • Guarantor details

We engage Equifax to conduct credit checks where relevant to a tenancy, leasing, or purchase application. Credit-related information obtained through Equifax is collected, used, and disclosed in accordance with Equifax’s own privacy policy and the Credit Reporting Code, in addition to this Policy. Equifax’s privacy policy is available at their website: https://www.equifax.com.au/privacy

Identity verification, AML/CTF and compliance information

We collect, use, store and disclose personal information to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), associated AML/CTF Rules, and other applicable Australian laws relating to real estate transactions and identity verification.

Identity Verification Collection and Privacy Notice (AML/CTF)

Purpose of Collection We collect personal information for the purposes of: • verifying your identity; • conducting customer due diligence and ongoing customer due diligence; • assessing and managing money laundering, terrorism financing and fraud risks; • complying with legal and regulatory obligations; and • facilitating property transactions and related services.

Information We May Collect The information we collect for AML/CTF and identity verification purposes may include: • name, date of birth and contact details; • residential address; • government-issued identification details (including driver licence, passport or Medicare card); • copies or images of identification documents; • biometric information, including facial image data used for identity verification and liveness checking; • verification outcomes, match results and related compliance or risk indicators; • information relating to beneficial ownership or control (where applicable); and • technical information generated during verification processes, including device information, IP address and transaction metadata where required for security, fraud prevention and compliance purposes.

Biometric Information Facial image data and other biometric information collected for identity verification is sensitive information under the Privacy Act. By proceeding to use the LiveSign platform for identity verification, you consent to the collection of your facial image and other biometric information for the purpose of verifying your identity and meeting our AML/CTF obligations. If you do not wish to provide consent, please contact us to discuss an alternative verification method, noting this may delay or prevent us providing services to you. If you do not consent to biometric verification, we may be unable to verify your identity by this method and may need to rely on an alternative verification process, which may delay or prevent us providing services to you.

Identity Verification Providers We use third-party identity verification systems to verify identity and support AML/CTF compliance. This includes the use of the LiveSign identity verification platform. LiveSign collects facial image and identity data on our behalf, and separately collects, uses, stores and discloses personal information in accordance with its own Privacy Policy, available at: https://www.live-sign.com/privacy We encourage you to read LiveSign’s Privacy Policy in addition to this Policy, as it explains how LiveSign itself handles, stores and retains your information once collected.

Identity verification may also involve access to government and approved data sources, including the Australian Government’s Document Verification Service (DVS), and other authorised verification databases and technologies.

Disclosure of Personal Information (AML/CTF) We may disclose personal information collected for AML/CTF and identity verification purposes to: • identity verification service providers (including LiveSign); • government agencies and regulators, including AUSTRAC; • the Australian Government’s Document Verification Service (DVS) and related systems; • financial institutions involved in transactions; • legal, accounting and professional advisers; • technology and compliance service providers assisting with identity verification and risk management; and • law enforcement agencies or other parties where required or authorised by law.

Reliance Arrangements Where permitted by the AML/CTF Rules, we may rely on customer due diligence already conducted on you by another regulated entity involved in your transaction, such as a conveyancer or broker, under a reliance arrangement. In these circumstances, that entity may disclose your personal information to us for the purpose of completing our own customer due diligence obligations. Conversely, where another regulated entity relies on our customer due diligence, we may disclose your personal information to that entity for the same purpose. Regardless of any reliance arrangement, we remain responsible for ensuring that the customer due diligence relied upon meets our obligations under the AML/CTF Act and Rules.

Consequences of Not Providing Information (AML/CTF) If the requested information is not provided, or we are unable to verify your identity, we may be required to refuse or discontinue services, and we may be unable to act on your behalf or facilitate a property transaction.

Overseas Disclosure (AML/CTF and Identity Verification) Some of our identity verification and related service providers, including LiveSign, may store, process or access personal information using servers, infrastructure, or sub-contractors located outside Australia. These providers do not always disclose to us the specific countries in which your information may be stored, processed or accessed, as this can depend on their internal infrastructure and sub-processing arrangements, which may change from time to time. Where it is not practicable for us to specify the countries involved, we will, on request, take reasonable steps to obtain and provide this information to you.

Before disclosing personal information to an overseas recipient, we take reasonable steps to satisfy ourselves that the recipient is bound by privacy obligations similar to the APPs, including through contractual commitments, or that an exception under APP 8.2 applies (for example, where disclosure is required or authorised by Australian law, such as the AML/CTF Act). Where APP 8.1 applies and no exception is available, we remain accountable under the Privacy Act for the handling of your personal information by that overseas recipient as if the act or practice were our own. Overseas jurisdictions may not always provide the same level of privacy protection as Australian law, and by providing your information for these purposes you acknowledge this risk.

How we collect personal information

We collect personal information: • directly from you (forms, applications, emails, phone calls) • through property inspections and auctions • via our website and online enquiry systems • from third-party service providers (including identity verification systems) • from referees, employers, landlords, and professional advisors • from other regulated entities under reliance arrangements (see above) • from publicly available sources where lawful and relevant

Attendance at inspections or auctions may require recording of personal details for security and operational purposes.

Purpose of collection and use

We collect and use personal information for purposes including: • providing real estate services (sales, leasing, property management) • marketing and promoting properties • managing client relationships • processing tenancy and sales applications • conducting inspections and auctions • managing trust accounting and financial transactions • identity verification and fraud prevention • AML/CTF compliance and risk management • conducting due diligence (including enhanced due diligence where required) • legal and regulatory compliance • business analytics and service improvement

Use of identity verification providers

We use third-party providers, including LiveSign, to facilitate identity verification and compliance processes. These providers may process biometric and identity data in accordance with their own privacy policies. LiveSign privacy policy: https://www.live-sign.com/privacy

Disclosure of personal information (general)

We may disclose personal information where reasonably necessary to: • conveyancers, solicitors, brokers, and settlement agents • landlords, tenants, vendors, purchasers, and authorised representatives • contractors and service providers involved in property transactions • financial institutions and trust account providers • technology, cloud, CRM, and marketing providers • professional advisers (legal, accounting, compliance) • government agencies where required or authorised by law

Marketing and communications

We may use personal information to: • send property alerts and updates • conduct email and SMS marketing campaigns • provide targeted advertising and remarketing • communicate with clients and prospects

You may opt out of marketing communications at any time.

Anonymity and pseudonymity

Where lawful and practicable, you may interact with us without identifying yourself. However, identity verification is required for: • property management services • tenancy and sales applications • property transactions • AML/CTF regulated activities • inspections or auctions where security requires identification

Overseas disclosure (general)

Personal information may be stored, processed, or accessed by overseas service providers including cloud systems, CRM platforms, and identity verification providers. These locations may change depending on service providers used from time to time, and in some cases are not disclosed to us by the relevant provider. We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy requirements, however overseas jurisdictions may not provide the same level of protection. Further detail on overseas disclosure relating to AML/CTF and identity verification is set out above.

Security of personal information

We take reasonable steps to protect personal information from misuse, loss, interference, and unauthorised access, including: • restricted system access • password protection and authentication controls • secure cloud storage systems • staff confidentiality obligations

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legislation and contractual obligations. This includes statutory retention requirements that may apply to: • anti-money laundering and counter-terrorism financing records, which we retain for a minimum of 7 years as required under the AML/CTF Act • trust accounting and financial records • property sales and property management records • taxation and audit obligations

Where information is no longer required to be retained, we will take reasonable steps to destroy or de-identify it unless we are legally required to retain it for a longer period.

Access and correction

You may request access to personal information we hold about you and request correction if it is inaccurate. We will take reasonable steps to verify identity before providing access.

Complaints

Mail: PO Box 109 Goodwood SA 5034 Phone: 08 8373 1333 Email: realestate@teaguere.com.au

We aim to respond within 14 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookies

Our website may use cookies to improve user experience, analyse traffic, and support marketing. You may disable cookies through your browser settings.

Advertising Disclaimer

On behalf of Teague Real Estate, we try our absolute best to obtain the correct information for all advertising. The accuracy of this information cannot be guaranteed, and all interested parties should view the property and seek independent advice if they wish to proceed.

Where a property is for sale by auction, the vendor’s statement may be inspected at Teague Real Estate, 3/147 Goodwood Road, Millswood SA 5034 for 3 consecutive business days immediately preceding the auction, and at the auction for 30 minutes before it starts.

Policy updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Savvina Kouros

Property Manager

Savvina is a licensed Property Manager with over five years of experience in Adelaide’s residential property market, bringing both energy and expertise to everything she does. With a strong background in managing residential portfolios and supporting investment growth, she offers a well-rounded and practical approach to property management.

She began her career in property management, where she quickly built a solid foundation working closely with landlords to deliver great results and stress-free experiences. She later moved into a role alongside a private investor and developer, where she helped grow and manage a dynamic portfolio. From coordinating projects to overseeing renovations, Savvina played an active role in maximising property value and long-term performance.

Known for her bubbly personality and down-to-earth approach, Savvina loves building genuine connections with her clients. She’s passionate about making property ownership easy and rewarding, helping landlords feel confident, supported, and completely at ease knowing their investment is in safe hands.

Troy Little

Property Manager

With almost 10 years of experience in property management, Troy brings a wealth of knowledge and hands-on experience across all areas of the industry. Troy has developed a well-rounded understanding of what it takes to successfully manage properties while delivering a positive experience for both owners and tenants.

Throughout his career, Troy has built a reputation for being organised, approachable and proactive. He takes a practical and hands-on approach to property management, staying across the details and keeping communication open to ensure his clients always feel informed and supported. With a strong focus on staying up to date with legislation and industry changes, Troy is committed to providing reliable advice and making the management of a property as straightforward and stress-free as possible.

Known for his friendly nature and can-do attitude, Troy genuinely enjoys building strong relationships with his clients. He understands that every property and owner is different and takes pride in going the extra mile to provide a personalised and dependable service. For Troy, great property management is about being responsive, reliable and easy to deal with — giving clients peace of mind knowing their property is being looked after as though it were his own.

Ian Nangca

Senior Property Manager

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Meet Ian, our esteemed senior property manager, boasting over 12 years of hands-on experience in the dynamic realm of real estate. Ian’s tenure brings forth a unique amalgamation of dedication, proactivity, and adaptability to our team, rendering him an invaluable asset in guiding clients through the intricacies of the property market.

With a wealth of experience spanning more than a decade, Ian has refined his skills and expertise across various domains of real estate. His extensive background encompasses real estate administration, marketing, and property management, endowing him with a holistic understanding of the industry’s nuances.

Ian’s robust foundation in property management equips him with the prowess to efficaciously oversee rental properties. Whether it entails addressing maintenance concerns or nurturing positive landlord-tenant relationships, Ian ensures that properties are impeccably managed and tenants contented. Committed to delivering excellence in every endeavour, Ian’s proactive approach enables him to anticipate challenges and furnish proactive solutions, ensuring that clients receive nothing short of the highest caliber of service and support.

Hildana Tewolde

Assistant Property Manager

Meet Hildana, a motivated and organised member of the Property Management Team who has a clear passion for the real estate industry. She supports the team with a range of administrative and operational task, contributing to the efficient management of positive client experiences and properties.

She has a strong focus on communication and is a detail-oriented person, Hildana assists with inspections, managing enquiries, and day-to-day property operation. Hildana is a proactive and reliable individual with a passion for maintaining high standards of professionalism whilst developing knowledge within the role

Hildana also appreciates teamwork and works best in a team where she can contribute her best and learn from the people around her. Her positive attitude, strong work ethic and dedication to quality service, make her a valued member of the team.

Agam Gupta

Sales Associate

Agam genuinely loves what he does; being a trusted partner dedicated to helping you achieve your property goals. With a Bachelor of Business specialising in Real Estate and extensive experience in customer service and property management, Agam combines professional expertise with a personable, approachable style to make every transaction seamless and stress-free.

Driven by integrity, transparency, and results, Agam tailors his approach to each client, ensuring clear communication and personalised strategies whether buying, selling, or exploring market opportunities. He leverages innovative marketing, local insights, and a strong network to deliver the best outcomes while fostering long-term relationships built on trust and respect.

Passionate about community and collaboration, Agam ensures every client feels supported and confident, turning property transactions into positive, rewarding experiences with lasting value.

Alex Lefty

Sales Consultant

With over three decades of experience in the real estate industry, Alex Lefty has consistently demonstrated his expertise, dedication, and passion for helping clients achieve their property goals. His remarkable track record and unwavering commitment to excellence have earned him numerous accolades, including four Masters awards, underscoring his status as a multi-award winner.

Throughout his career, Alex has built a reputation for his unparalleled integrity and exceptional negotiating skills. His honest and transparent approach ensures that clients feel confident and secure in their real estate transactions. Alex’s ability to navigate the complexities of the market, coupled with his keen understanding of client needs, has made him a trusted advisor to countless individuals and families.

With Alex Lefty, you can trust that you are in capable hands. Alex is here to help you every step of the way.

Sam Dunn

Operations Manager

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With a background spanning hospitality management, real estate, and consumer technology, Sam brings a unique blend of expertise to the team. In hospitality management, he has led teams in fast-paced environments, focusing on operational excellence, process improvement, and fostering a culture of exceptional service. His experience in real estate has equipped him with a strong foundation in client relations, conflict resolution, and navigating compliance requirements—skills that ensure Teague’s clients receive the highest level of care and professionalism.

His previous role in consumer technologies specialised in operational training, client experience, and ICT, which contributed to his understanding of technology’s powerful role in enhancing business efficiencies.

But above all, Sam is family-driven – a value that fuels his commitment to creating a positive work culture and ensuring the services that Teague delivers are second to none.

Allira Teague

Property Management Account Administrator

Meet Allira, our esteemed Property Management Trust Accountant, a vital asset dedicated to delivering exceptional service and support to our clients.

With over 15 years of experience in the real estate industry, Allira brings a wealth of knowledge and insights garnered from her tenure in both sales and property management. This extensive background enables her to offer comprehensive solutions tailored to our clients’ diverse needs.

In her role as the office’s Property Management Trust Accountant, Allira plays a pivotal role in our rental team. She meticulously oversees our clients’ financial transactions, ensuring precision and transparency in every aspect. With Allira at the helm, you can trust that your financial matters are managed with the utmost care and expertise, providing you with peace of mind and confidence in our services.

Adam Teague

Director/Auctioneer

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Adam Teague, Director of Teague Real Estate, brings a dynamic approach to property sales, combining strategic marketing, sharp negotiation, and a relentless focus on outcomes. Since starting his real estate career in 2005, Adam has built a reputation for delivering exceptional results and creating seamless experiences for his clients.

Holding a Diploma of Property Services (Agency Management), Adam understands that success in real estate comes from more than listings: it’s about connecting with buyers, presenting properties strategically, and guiding clients confidently through every step of the process.

Adam’s approach is both practical and innovative. He leverages cutting-edge marketing, deep market knowledge, and a strong local network to ensure every client achieves the best possible outcome. Committed to transparency, responsiveness, and results, Adam is the trusted partner for anyone serious about navigating the property market with confidence.

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Rebecca Farley

Reception and Sales Administrator

Rebecca is our friendly face behind the front desk and has extensive customer and client facing experience, providing the highest level of administrative support and assistance. With a passion for property she understands the importance of clear communication, efficiency and attention to detail in every step of the real estate process. She prides herself on building genuine and positive relationships, ensuring everyone she interacts with feels respected, heard and valued.

Rebecca is focused on delivering exceptional customer service and goes above beyond for our clients and team; and is always happy to assist with any enquiries you may have.